I am a pre-order backer, do I need to complete my survey to get my rewards?
We have imported your pre-order into BackerKit so you can get a survey and pick out any add-ons you would like! If you’re interested in upgrading to our A350 model, please switch your pledge level now. You will pay the difference of these models and the shipping fee. At the top of this page, you should see “Your Pledge Level”. Click on the reward and then click “Switch Pledge Levels”.
If you do not wish to upgrade, you can click “Understood!” then “Next” and you’ll be taken to the add-on store where you can select additional items!
Please finish this survey and submit it as soon as possible so that you will be included in our early fulfillment plans!
Last updated: July 06, 2020 15:05
GENERAL: Will Snapmaker offer a warranty on Kickstarter rewards?
Yes. All the Snapmaker 2.0 models (A150, A250, A350) include one-year limited warranty. Snapmaker grants a limited warranty on the major modules of the Snapmaker 2.0 seriers products backed from this campaign. The warranty starts from the date of delivery to you for the first time, as evidenced by the invoice. Only the original purchaser is entitled to claim warranty. The warranty only applies to the following parts: - 3D Printing Module (Quick Release Nozzle excluded), - Laser Module - CNC Module - Linear Modules - Controller - Power Supply Unit - Touchscreen - Heated Bed - 1 to 2 Line Splitter
Exclusions This warranty does not apply to and therefore not cover: 1. any other parts except the Warranted Parts; 2. any defect or damage caused by failure to follow instructions in the Quick Start Guides and online Manuals, including but not limited to inappropriate, incorrect or improper use, installation, maintenance, operation and cleaning; 3. any defect or damage caused by an accident, including but not limited to natural calamities such as fire hazard, and human causes such as falling off, collision and soaking in water; 4. any defect or damage caused by the use of third party materials, accessories or software, etc.; 5. normal wear and tear.
Actions that will void this Warranty The following actions will void this warranty: 1. any modification made to any hardware or firmware of the Product; 2. abuse, misuse or improper storage of the Product; 3. use the Product for any illegal purposes; 4. serviced by distributors other than Snapmaker or an authorized Snapmaker distributor; 5. use non-supported, unapproved or improper filament or materials with the Product.
Last updated: May 07, 2019 10:53
GENERAL: When will Snapmaker A150, A250, and A350 be available to the retail market?
We’re laser-focused on Kickstarter at the moment. We want to share the latest news on the product development here, and we will ship the rewards to our backers based on the backer number. Anyone who wants to be the first to experience the new Snapmaker should back this Kickstarter project.
Last updated: May 07, 2019 09:11
GENERAL: What are the retail prices of Snapmaker A150, A250, and A350?
The expected retail prices of A150, A250, and A350 are $1,199, $1,499, $1,799 respectively. Backing any of the Kickstarter Special pledge levels, you can enjoy 40% OFF the retail price, a great discount that will no longer be available after this campaign.
Last updated: May 07, 2019 09:11
GENERAL: When will the Snapmaker Add-ons (Enclosure, Lights, Emergency Stop Button, Handwheel, IP Camera, etc.) and other upgrade kits (Rotary Module, XL-CNC Router, H-Laser Engraver) come out, after Kickstarter?
Snapmaker A150, A250, and A350 is our featured lineup for 2019. Backing this project means being the first to have our most advanced products for the year before anyone else. Some of the add-ons (Enclosure, Lights, etc.) will be available for preorder when you fill in your Reward Survey, approximately two months before delivery. Generally, the items that you add in your Reward Survey will be shipped together with your Kickstarter rewards. However, it’s likely that most add-ons and upgrade kits (IP Camera, Rotary Module, XL-CNC Router, and more modules.) will be available for preorder a few months after this Kickstarter campaign and these items will be shipped after the fulfillment of all Kickstarter rewards.
Last updated: May 09, 2019 04:05
GENERAL: What is the estimated delivery date of Snapmaker 2.0?
Each reward tier has a different estimated delivery month, which is carefully calculated based on the timeline of pilot production and beta version testing, as well as our experience on fulfilling the rewards for our last campaign. The first batch of mass production will be delivered in November, 2019. We will provide detailed updates if the estimated delivery date changes.
Last updated: May 07, 2019 09:11
GENERAL: What power supply unit will be shipping with this printer? / Will it work in my country?
The provided power supply unit can run on 100-240V AC, and can be used universally throughout the world.
Last updated: May 09, 2019 04:05
GENERAL: What countries can you ship to?
We will ship out the rewards to 250 countries, almost all over the world.
Last updated: May 07, 2019 12:38
GENERAL: Will the firmware be open source? Will you share documents of the firmware so that we can add or change the features?
We really appreciate the help and patience from the Kickstarter and open source community. You helped us learn and grow. Now it’s our turn to contribute. We decided to open source Snapmakerjs and firmware in November when the first batch of Snapmaker 2.0 is shipped. With a plugin system, API and tutorials, Snapmakerjs enables you to easily add new features for an existing module. You can even develop new features for your customized modules. We will build a truly modular system together.
Last updated: May 09, 2019 04:05
GENERAL: Is this project EU Friendly?
We will ship out rewards from China. EU backers will be responsible for the VAT, import tax and duties. Some of you suggested that we may be able to find a better solution for shipping rewards to EU backers. So far, we’ve compared a few solutions and find that it’s impossible to avoid/reduce the taxes when using a reliable shipping service. But we are eager to find a better solution if there is any. Looking forward to seeing your suggestions in the Comments page!
Last updated: May 10, 2019 03:38
GENERAL: Are the modules interchangeable between Snapmaker 1 and 2?
The original model’s linear modules, the 3D Printing Module, Laser Module and CNC Carving Module can be used in Snapmaker 2.0 with specific adapters, which will be released after the fulfillment of all Kickstarter rewards. For other modules in the original model, they cannot be used in Snapmaker 2.0. All the Snapmaker 2.0 modules cannot be used in the original model.
Last updated: May 10, 2019 03:38
GENERAL: Can we edit and print/engrave/cut multiple models at the same time?
Yes. Our 3-in-1 software, Snapmakerjs, is tailor-made for your Snapmaker machines. It supports multiple models printing/engraving/cutting/carving so that you can set all the parameters and get things done in one operation.
Last updated: May 10, 2019 03:38
GENERAL: What is the customs duty/VAT will be on shipping?
Depending on the policy of each country, the package may be subject to customs duty or value-added tax when you receive your reward, and you will be responsible for the relevant costs.
Last updated: May 09, 2019 04:05
GENERAL: How often do the linear modules need maintenance and how?
Because of the fully-enclosed design, the linear modules don’t require daily maintenance. We will provide tutorials and videos to help you keep the printer in good shape if needed.
Last updated: May 09, 2019 04:05
3D PRINTING: Can Snapmaker 2.0 print with flexible filament?
Yes. You can check out the full specs in the campaign page.
Last updated: May 10, 2019 03:01
3D PRINTING: Can A350 print with ABS?
Yes.
Last updated: May 10, 2019 03:01
3D PRINTING: Why is the relationship of the maximum heated bed temperature of the three models: A350<A250<A150?
This limitation mainly results from the balance of high performance and affordability for all three models. The heated bed needs a large amount of power supply, especially for an extremely large heated bed. If the maximum heated bed temperature of A350 is designed to be 110°C, the power module will be very big, heavy and expensive. Therefore, after evaluating the pros and cons, we decided to use a most cost efficient solution. Moreover, this design ensures a more stable performance for the all three models.
Last updated: May 10, 2019 03:01
LASER: What materials can Snapmaker 2.0 engrave? Cut?
The Snapmaker 2.0 includes a 1.6W laser module. You can engrave on dozens of materials like plywood, leather, fabric, acrylic, bamboo, MDF, hardwood, cardboard, paper, and even food like cookies! For laser cutting, you can cut through cardboard, plywood, acrylic and other materials with similar properties. Here is a guide for laser engraving and cutting with Snapmaker original model and the 1.6W laser module. You can find detailed info of materials’ types, thickness, software settings and engraving/cutting results in this guide: https://snapmaker.zendesk.com/hc/en-us/articles/360019025954-The-Definitive-Guide-to-Laser-Engraving-and-Cutting-with-the-Snapmaker#h_e6f07e50-a2c0-4467-b7fe-91c594c96c1b
Last updated: May 10, 2019 03:01
LASER: Will the new enclosure include the air filtering / ventilation feature, or as add-on options?
We want to include the air filtering feature in the design of the new enclosure, and provide the ventilation feature as an add-on option probably. But we have not yet finalized this decision.
Last updated: May 10, 2019 11:56
CNC: What’s the power of the spindle for the CNC module?
50W.
Last updated: May 10, 2019 12:00
CNC: How deep can it cut?
It can cut as deep as the length of the blade you are using. It not suggested to cut deeper than 15 mm.
Last updated: May 10, 2019 12:00
GENERAL: What're the repeatability, max. travel length, backlash of the linear modules of three models?
Max. Travel Length: A150: 171 mm A250: 267 mm A350: 363 mm
Backlash: 0.02mm
Repeatability: 0.005mm
Homing Repeatability: 0.01mm
Last updated: May 10, 2019 12:00
GENERAL: When is my card charged?
If the project you’re backing is successfully funded, your card will be charged when the project reaches its funding deadline. Learn more at: https://help.kickstarter.com/hc/en-us/articles/115005126094-When-is-my-card-charged- If you have any questions or concerns about the pledge payment, please contact Kickstarter Support team as soon as possible.
Last updated: May 10, 2019 12:00
GENERAL: Will I receive a receipt for my pledge?
Once your pledge to a project has been collected, Kickstarter will send you an email that includes the details of your pledge and your reward selection. You can also find these details listed in your profile, on your Backed Projects page.
Last updated: May 10, 2019 12:00
GENERAL: Will Snapmaker 2.0 has the certifications to ship to the US and EU?
Yes. We will get FCC/CE/FDA/RoHS certifications before the rewards’ delivery.
Last updated: May 10, 2019 12:00
GENERAL: Do you have any plans for providing the higher laser power module add-on / multi-material add-on / single linear module add-on?
Yes. The fulfillment of this campaign takes the top priority, and these add-ons will come out gradually in the near future.
Last updated: May 10, 2019 12:00
GENERAL: Will the A150 have the ability to increase the bed and workspace size in the future?
Yes.
Last updated: May 10, 2019 12:00
3D PRINTING: Will you provide an upgrade kit to allow A350 to achieve a higher bed temperature?
In theory, the bed of A350 can be heated up to over 80°C by modifying the PCB layout of the heated bed and using a higher power power module. However, this will cost a lot. Considering the A350 can print with quite a lot of popular filament with a maximum heated bed temperature of 80°C, we don’t think that this further modification is cost efficient.
Last updated: May 10, 2019 12:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.